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Privacy policy
We value the trust you place in us and recognize the importance of information privacy. This Privacy Policy describes how Talk and Cheese Private Limited (“Company, we, our, us”) collects, uses, shares, protects or otherwise processes your personal information through the Company’s website rightandleft.com (“Website”). While you may be able to browse certain sections of this Website without registering with us, however, please note we do not offer any product/service under this Website outside India. Your personal information will primarily be stored and processed in India and may have data protection laws that are different from those that apply in the country in which you are located. By visiting this Website, providing your information or availing any product/service offered on the website, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the http://woocommerce-alb-1878943966.ap-south-1.elb.amazonaws.com/index.php/terms-of-services/and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree please do not use or access our Website.
This Privacy Policy does not apply to any personal information that you may provide to third parties (including Company’s affiliates), such as through other sites linked to the Website. Please note that if you choose to visit such third-party sites, you should contact such third parties directly to determine their respective private policies, because that third parties’ privacy policy will govern your activities including any personal information you disclose while visiting their respective websites.
Collection of Data
We collect your personal information relating to your identity, demographics and when you use our Website, services or otherwise interact with us during the course of our relationship and related information provided from time to time. We may collect your title, name, gender, date of birth, email address, mobile number, address location, and other personal information to operate, provide, develop, and improve the products and services that we offer to you.
Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information, by choosing not to use a particular service or feature on the Website. While you can browse some sections of our Website without being a registered member, certain activities (such as placing an order or consuming our online content or services or participating in any event) requires registration. We may use your contact information to send you offers based on your previous orders or preferences and your interests. If you receive an e-mail, a call from a person/association claiming to be from the Company seeking sensitive personal information like debit/credit card PIN, net-banking or mobile banking password, we request you to never provide such information. We or our affiliate logistics partner do not at any time connect with you requesting for such information. If you have already revealed such information, report it immediately to an appropriate law enforcement agency.
Purpose of Collection
We collect your personal data for the following purposes:
- Purchase And Delivery of Products and Services:
We use your personal information to take and fulfil orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers.
- Provide, Troubleshoot, and Improve Our Services:
We use your personal information to provide functionality, analyse performance, fix errors, and improve the usability and effectiveness of our Services.
- Recommendations And Personalization:
We use your personal information to recommend features, products, and services that might be of interest to you, identify your preferences, and personalize your experience with the Company.
- Communicate With You:
We use your personal information to communicate with you in relation to the Services including delivery, queries, complaints, etc via different channels (e.g., by phone, e-mail, chat).
⦁ Advertising:
We use your personal information to display interest-based ads for features, products, and services that might be of interest to you. We do not use information that personally identifies you to display interest-based ads.
- Fraud Prevention and Credit Risks:
We use personal information to prevent and detect fraud and abuse in order to protect the security of our customers, the Company, and others.
- To evaluate your candidature for prospective career opportunities with us
- To protect our vital interests:
The personal information collected for the aforesaid purposes will not be posted in areas of the Website viewable by the public or users of the Website.
Additionally, we will ask for your permission to allow us access to your text messages (SMS), instant messages, contacts in your directory, camera, photo gallery, location and device information:
- to send commercial communication regarding your orders or other products and services
- enhance your experience on the Website and provide you access to the products and services offered on the Website by us.
You understand that your access to these products/services may be affected in the event permission is not provided to us. We will occasionally ask you to complete surveys conducted either by us or through a third-party market research agency. These surveys may ask you for personal information, contact information, gender, date of birth, demographic information (like pin code, age, or income level) attributes such as your interests, household or lifestyle information, your purchasing behaviour or history preference and other such information that you may choose to provide. The survey may involve collection of voice data or video recordings. Participation in these surveys is purely voluntary in nature. We use this data to tailor your experience at our Website, providing you with content that we think you might be interested in and to display content according to your preferences.
How We Collect Your Personal information
We collect your personal information in the following ways:
Personal information given to us by you:
The Company may collect your personal information in several ways from your use of this Website, for instance:
- when you contact us through the Website (through any form vis. e-mail address, hyperlink, or social media address posted therein);
- when you register with us to receive products and/or services of any corporate entities, affiliates;
- when you complete surveys conducted by or for us;
- when you elect to receive any communications (including any newsletter, promotional offers) from us and;
- information as may be voluntarily provided by you.
Personal information is collected automatically pursuant to your visit to the Website:
- We automatically collect some information about your visit to the Website. This information helps us to make improvements to the Website content and navigation and includes your IP address and the way you use and interact with its content, namely.
- Our web servers or affiliates who provide analytics and performance enhancement services collect IP address, operating system details, browsing details, device details and language settings. This information is aggregated to measure the number of visits, average time spent on the site, pages viewed and similar information. The Company uses this information to measure the site usage, improve content and to ensure safety and security, as well enhance performance of the Website.
- We may collect your personal information automatically via Cookies, in line with the cookie settings on your browser.
Cookies
We use data collection devices such as “cookies” on certain pages of the Website to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. “Cookies” are small files placed on your hard drive that assist us in providing our services. Cookies do not contain any of your personal information. We offer certain features that are only available through the use of a “cookie”. We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are “session cookies,” meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline/delete our cookies if your browser permits, although in that case you may not be able to use certain features on the Website and you may be required to re-enter your password more frequently during a session. Additionally, you may encounter “cookies” or other similar devices on certain pages of the Website that are placed by third parties. We do not control the use of cookies by third parties. For further details, please consult the help menu in your internet browser.
The Website collects the following Cookies:
| Type of cookie | Purpose |
| Secure Cookies | To facilitate safer transactions. |
| Session Cookies | To remember the product placed in cart by the user, to keep users logged in, and to calculate each user session for analytical purposes. |
| First-party Cookies | For Ad targeting. |
Sharing Information
Information about our customers is an important part of our business and we are not in the business of selling our customer’s personal information to others. We may disclose personal information to third parties. This disclosure may be required for us to provide you access to our services and products offered to you, to comply with our legal obligations, to enforce our user agreement, to facilitate our marketing and advertising activities, to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our services. To the extent a third party has access to your personal information, we will ask them to treat it at least as protectively as they treat personal information they obtain from their other authorized sources. We may disclose personal and sensitive personal information to government agencies or other authorised law enforcement agencies if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process.
We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to:
- enforce our Terms or Privacy Policy;
- respond to claims that an advertisement, posting, or other content violates the rights of a third party; or
- protect the rights, property or personal safety of our users or the general public. We will share/sell some or all of your personal information with another business entity (or our assets) should we plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring the business. Should such a transaction occur, other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information.
Data Retention
We retain your personal information for a period no longer than is required for the purpose for which it was collected or as required under any applicable law. However, we may retain data related to you if:
- there is a legal obligation to retain the data;
- if required to comply with any applicable statutory or regulatory retention requirement by law;
- if we believe it may be necessary to prevent fraud or future abuse;
- to enable the Company to exercise its legal rights and/or defend against legal claims; or
⦁ for other legitimate purposes.
We may continue to retain your data in anonymised form for analytical and research purposes.
Changing your personal information
The Company gives you the ability to edit your personal information at any time, a request thereto should be made on the Website. We will, however, retain in our files and databases the personal information you have requested to remove in order to use it in some circumstances, such as to resolve disputes, troubleshoot problems, and enforce our Terms of Use. Further, such prior personal information is never completely removed from our databases due to technical and legal constraints, including stored “back up” systems. Therefore, you should not expect that all your personal information will be completely removed from our databases in response to your requests.
Data Security
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access. We are committed to protecting your personal information in our custody and have taken reasonable steps to ensure appropriate physical, technical, and managerial safeguards are in place to protect your personal information from unauthorized access, alteration, transmission, and deletion. We use encryption at relevant points to protect your data. We have a process for regularly testing the effectiveness of our technical and organizational measures for ensuring the security of the processing.
Disclaimer
To protect your privacy, as stated above, we will take best efforts and adopt best Industry Standards Information Practices, however you understand that 100% security does not exist over internet. You are responsible for protecting your personal information and you should not share your login credentials and/or leave your personal devices unattended while you are accessing the Website, etc. The Company does not guarantee, and you should not expect in the event of malware attack or negligence on your part that your personal will remain private.
Your Consent
By accepting this Privacy Policy and our Terms of Use, you expressly consent to our use and disclosure of your personal information in the manner prescribed in this Privacy Policy. If you disclose to us any personal information relating to other people, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.
You, while providing your personal information over the Website or any partner websites or establishments, consent to us (including our other corporate entities, affiliates, lending partners, technology partners, marketing channels, business partners and other third parties like Credit Bureaus) to contact you through SMS, instant messaging apps, call and/or e-mail for the purposes specified in this Privacy Policy
Children Information
Use of our Website is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. We do not knowingly solicit or collect personal information from children under the age of 18 years. If you have shared any personal information of children under the age of 18 years, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy.
Rights Under Applicable Laws
We are processing your personal information basis the consent you have provided by accepting this Privacy Policy
We acknowledge your right to access, rectification, erasure, restriction of the processing, data portability and object to the processing of your personal data. However, these rights are not absolute in nature and are subjected to contract, applicable legislation, record keeping requirement under applicable statutes, ongoing disputes or potential disputes the Company may foresee. To exercise these rights with respect to your personal data you may contact customer care services of the Company.
In the event of any misconduct/fraud/cybercrime, etc. on your part, the Company shall be at liberty to use your personal information as evidence in the Court of law and shall also be entitled to carry out investigations/ inquiries as it deems fit with the help of private agencies or authorities as it deems fit. By you consenting to this Privacy Policy, you agree to sharing of your personal information for the aforesaid purposes and understand that exercise of your rights to that extent shall be restricted
Questions and Grievances/ Right to Lodge a Complaint
In the event, you are of the view that your personal information is not processed in accordance with the purposes as disclosed in this Privacy Policy or if you have any query related to your privacy of information or in relation to your rights under applicable law, please feel free to contact us at:http://www.RIGHTANDLEFT.com-Customer Care Services.
Customer care: +91 7218429370
Address: Level 17, Sunshine Tower, Senapati Bapat Marg, Dadar West, Parel, Mumbai, Maharashtra- 400013.
Grievance Officer
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Name: Mr. Sidhardha Potukuchi
Contact number: +91 7218429370
Email:Help@Rightandleft.com
Notification of Changes
The Company expressly reserves at its sole discretion the right to change this Privacy Policy periodically in the future without prior notice to the Users. User shall review our Privacy Policy regularly to be sure you are fully updated with our practices and procedures in this area.